Spent the last 4 days in the Penthouse. This will be a real nice hotel….when it is finished. Some issues:
Upon check in - 2 rooms at 5,600 php per night,
- First room, door lock didn't work (after fixing an alarm still went off every time the door was closed), no air conditioning and no room safe
- second room no room safe and no soap dish in the shower area. Also, the shower didn't drain, and water pooled at the entrance to the shower the entire stay.
Took over 90 minutes to straighten things out so we could leave the rooms and get some dinner. Lots of excuses - they had to remove safes from other rooms to put in the two we had (they first offered to reduce the room rate by php 1000, but wouldn't guarantee the safety of our belongings. The manager (who we asked to see after getting the run-around by the staff) said that many room supplies/fittings are still being shipped (like the room safes - they don't have enough for all rooms and shift them around by complaints!). When my friend commented on the lack of a soap dish in the shower the manager's reply was - "yea, the room i stay in doesn't have them either!"
Lots of little details missing (no pillow cases on the bed, some days get water, some days not, mixed towel supply - again some days ok, other days not. In addition, there is still active construction on-going, which sucks. For 2 days the odors of VOCs from paint/varnish were so strong I was getting headaches in the room.
I thing this will be a real nice place once it is done, but for the inconvenience I cannot recommend it (especially for the cost!).